WIGZ Marketing Solutions ensures 100% customer satisfaction. In case of any duplicate charge due to processing error, or failing to fulfill the agreed upon deliverables within the timelines stated, your complete order amount will be refunded.
All refund requests will be fulfilled as per the following arrangement:
- If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
- If request for refund is made between 48- 120 hours, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- If customer has failed to provide briefing and requirements of his or her project within 7 days than the amount he or she has paid is non-refundable. If he or she has not provided revision requests within 7 days of delivered services, the amount he or she has paid is non-refundable.
All refund requests should be communicated to ben@wigzmarketing.com. WIGZ Marketing Solutions, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
How to claim your refund:
To assure your refund request is approved, please make sure you meet the following requirements:
- Claim your refund specifying your concern by contacting us.
- We will try to resolve your concern by virtue of our revisions immediately or else will email you a refund request approval from our refund department.
After the refund, your design rights would be obtained by WIGZ Marketing Solutions and you would not be able to display any version of the design sent by our company.
Let us also specify that:
- Since the design rights would now be transferred to WIGZ Marketing Solutions, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with WIGZ Marketing Solutions would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please contact us at ben@wigzmarketing.com